Privacy Policy
This Privacy Policy describes how jbracks.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@jbracks.com.au.
Collecting Personal Information
Collecting personal information is an essential part of our business operations. We only collect the necessary information required to fulfil your orders and provide you with a personalised shopping experience. Rest assured that we prioritise the security and confidentiality of your personal information and only use it in accordance with applicable privacy laws.
Device information
- Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimise our site.
- Source of collection: automatically collected through cookies and similar technologies when you visit our site. We may also collect device information directly from you if you choose to provide it, such as when you contact our customer support team for assistance.
- Disclosure for a business purpose: shared with our processor, Shopify.
- Personal information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Order information
- Purpose of collection: The purpose of collecting order information is to process and fulfil your orders, provide customer support, and improve our products and services. This includes gathering details of any communication related to your order. We use this information to ensure a smooth shopping experience and to tailor our offerings to better meet your needs.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Sharing Personal Information
We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies are used to enhance your browsing experience and personalize the content you see on our Site. They can also help us track your preferences and gather statistical data about how you interact with our website.
Cookies Necessary for the Functioning of the Store:
Name |
Function |
Duration |
_ab |
Used in connection with access to admin. |
2y |
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
_shopify_country |
Used in connection with checkout. |
session |
_shopify_m |
Used for managing customer privacy settings. |
1y |
_shopify_tm |
Used for managing customer privacy settings. |
30min |
_shopify_tw |
Used for managing customer privacy settings. |
2w |
_storefront_u |
Used to facilitate updating customer account information. |
1min |
_tracking_consent |
Tracking preferences. |
1y |
c |
Used in connection with checkout. |
1y |
cart |
Used in connection with shopping cart. |
2w |
cart_currency |
Used in connection with shopping cart. |
2w |
cart_sig |
Used in connection with checkout. |
2w |
cart_ts |
Used in connection with checkout. |
2w |
cart_ver |
Used in connection with shopping cart. |
2w |
checkout |
Used in connection with checkout. |
4w |
checkout_token |
Used in connection with checkout. |
1y |
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
keep_alive |
Used in connection with buyer localization. |
2w |
master_device_id |
Used in connection with merchant login. |
2y |
previous_step |
Used in connection with checkout. |
1y |
remember_me |
Used in connection with checkout. |
1y |
secure_customer_sig |
Used in connection with customer login. |
20y |
shopify_pay |
Used in connection with checkout. |
1y |
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
storefront_digest |
Used in connection with customer login. |
2y |
tracked_start_checkout |
Used in connection with checkout. |
1y |
checkout_one_experiment |
Used in connection with checkout. |
session |
checkout_session_lookup |
Used in connection with checkout. |
3w |
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
identity-state |
Used in connection with customer authentication. |
24h |
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics:
Name |
Function |
Duration |
_landing_page |
Track landing pages. |
2w |
_orig_referrer |
Track landing pages. |
2w |
_s |
Shopify analytics. |
30min |
_shopify_d |
Shopify analytics. |
session |
_shopify_s |
Shopify analytics. |
30min |
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
_shopify_y |
Shopify analytics. |
1y |
_y |
Shopify analytics. |
1y |
_shopify_evids |
Shopify analytics. |
session |
_shopify_ga |
Shopify and Google Analytics. |
session |
customer_auth_provider |
Shopify analytics. |
session |
customer_auth_session_created_at |
Shopify analytics. |
session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools'' or “Preferences'' menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us.