Shipping Times

 

Shipment Confirmation & Order Tracking

Orders take 2 business day to process. You will receive a Shipment Confirmation email once your order has shipped.

Delivery Times

 

Metro NSW, VIC, QLD, TAS, SA	7 - 14 business days
Regional NSW, VIC, QLD, TAS, SA	10 - 15 business days
WA & NT	10 -15 business days

 

Pre-orders

Pre-orders

N/A

✔︎ We primarily use TNT for most of our deliveries within Australia

Shipping Rates & Delivery Estimates

We offer Free shipping to Metro and Major Regional Areas. The shipping charges for your order will be calculated and displayed at checkout. For detailed information on shipping rates and delivery estimates, please reach out to us at support@jbracks.com

Customs, Duties, and Taxes

JB Racks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

JB Racks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Address

If you provide an incorrect shipping address, please notify us immediately. We will do our best to update your address before the order is shipped. However, if the order has already been shipped, JB Racks is not responsible for any additional shipping costs or lost packages due to incorrect address information provided by the customer.

International Shipping Policy

We currently offer Shipping within Australia and the United States. For more information on estimated delivery times, please reach out to us.

Refund Policy

For information regarding our return policy, please visit our Refund Policy page.

Customer Support

If you have any questions or concerns about your order or our shipping policy, please feel free to contact us at hello@jbracks.com.au or via our Contact Us page.