1. Our Commitment to Customer Satisfaction

Your satisfaction is paramount to us. We adhere to the Australian Consumer Law, offering refunds, repairs, and replacements as detailed in this Policy. This Policy does not limit any rights consumers may have under the Australian Consumer Law.

2. Australian Consumer Law

• Our products and services come with guarantees that cannot be excluded.
• For major service failures, you can cancel your contract and are entitled to a refund or compensation.
• For major product failures, you can choose a refund or replacement.
• For minor failures, you can have the product repaired or replaced.
• More information on the Australian Consumer Law is available from the Australian Competition and Consumer Commission's website.

3. Change of Mind

We do not offer refunds for change of mind or if you find a similar product cheaper elsewhere.

4. Damaged Products During Delivery

• Contact us immediately if a product is damaged during delivery.
• Return the damaged product with all its original packaging.
• We will either repair, replace, or refund the product if reported within 7 days of receipt.

5. Other Returns

• If a product is damaged beyond repair, we will send a replacement.
• To be eligible: stop using the product and send us a photo of the damage within 7 days.
• Claims under this clause must be made within 1 month of receiving the product.

6. Exceptions to Returns

We may refuse returns if:

• The product was misused causing the issue.
• You were aware of the product's problems before purchase.
• You requested specific service alterations against our advice.
• Other exceptions as per the Australian Consumer Law apply.

7. Shipping Costs for Returns

• We cover shipping costs if a product fails to meet the Australian Consumer Law's Consumer Guarantees.
• If the returned product is not eligible for a refund, you may be required to cover the shipping costs.

8. Data on Returned Products That May Have Them

Ensure you backup and remove sensitive data from products before returning. We are not responsible for data loss or transfer during repair or replacement.

9. Refurbished Products

Products sent for repair may be replaced with refurbished goods. Repairs might use refurbished parts.

10. Manufacturer Assistance

Manufacturers might offer additional assistance or warranties. While you can contact them directly, it's not mandatory.

11. Response Time

We aim to process repair, replacement, or refund requests within 30 days.

12. Return Process

• Contact us to discuss a return.
• Refunds will be processed in the original payment method.
• Proof of purchase and possibly a government-issued ID may be required.

Note: Ensure all bolts are checked after use on pot-holey roads.

13. Contact Information

For any queries related to this Policy or to request refunds, repairs, or replacements:
Email: hello@jbracks.com.au